{"id":2468,"date":"2021-10-29T08:01:55","date_gmt":"2021-10-29T13:01:55","guid":{"rendered":"https:\/\/blog.clickpanda.com\/?p=2468"},"modified":"2021-10-29T08:01:55","modified_gmt":"2021-10-29T13:01:55","slug":"como-implementar-net-promoter-score-en-mi-empresa","status":"publish","type":"post","link":"https:\/\/blog.clickpanda.com\/en\/tips\/how-to-implement-net-promoter-score-in-my-company\/","title":{"rendered":"Implement NPS in your company"},"content":{"rendered":"

If you really want to know how satisfied or loyal your customers are with your brand,<\/strong> product or service with real and reliable figures, we invite you to read this article where we will explain you how to implement the Net Promoter Score <\/strong>in your company. <\/p>\n\n\n\n

If you are not very clear about What is Net Promoter Score (NPS)?<\/strong> you can read our entry \"Why use Net Promoter Score (NPS) in your company? <\/a><\/strong>\"<\/p>\n\n\n\n

Remember that NPS can help you assess your customer loyalty<\/strong> about your brand. The NPS survey<\/strong> is done by asking a question that measures, on a scale of 0 to 10, the likelihood that your customers will recommend your products or services. <\/p>\n\n\n\n

How can you calculate the NPS?<\/strong><\/p>\n\n\n\n

Here you will find a step-by-step guide on how to implement the Net Promoter Score tool in your company.<\/p>\n\n\n\n

  1. Survey for your customers: <\/strong><\/li><\/ol>\n\n\n\n

    The first thing you should do is to survey your customers, normally the question asked is: On a scale of 0 to 10 How likely are you to recommend (X company, X product or X service) to a friend, family member or co-worker? <\/strong><\/p>\n\n\n\n

    As your surveyed customers must give their answer within a scale ranging from 0 to 10, you must take into account that you must explain to them that 0 is \"not at all probable\" and 10 is \"totally probable\". <\/strong><\/p>\n\n\n\n

    1. Categorize your customers' responses:<\/strong><\/li><\/ol>\n\n\n\n

      Then, depending on their answers, you can organize your customers into three categories that will allow you to calculate the result:<\/p>\n\n\n\n

      <\/p>\n\n\n\n

      1. Calculate the Net Promoter Score:<\/strong><\/li><\/ol>\n\n\n\n

        When you have the results of the survey you can calculate the Net Promoter Score.<\/strong> <\/p>\n\n\n\n

        It's very simple!<\/p>\n\n\n\n

        To measure the Net Promoter Score you must:<\/strong><\/p>\n\n\n\n