{"id":5253,"date":"2023-12-27T17:44:57","date_gmt":"2023-12-27T22:44:57","guid":{"rendered":"https:\/\/blog.clickpanda.com\/?p=5253"},"modified":"2023-12-27T17:44:57","modified_gmt":"2023-12-27T22:44:57","slug":"que-es-la-ley-dejen-de-fregar","status":"publish","type":"post","link":"https:\/\/blog.clickpanda.com\/en\/security\/what-is-the-law-stop-messing-around\/","title":{"rendered":"What is the \"Stop Scrubbing\" Law?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5253\" class=\"elementor elementor-5253\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e2ce0b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e2ce0b6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e083c78\" data-id=\"e083c78\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1cab5e2 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"1cab5e2\" data-element_type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__1cab5e2\" aria-expanded=\"true\" aria-label=\"Open table of contents\" data-no-translation-aria-label=\"\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__1cab5e2\" aria-expanded=\"true\" aria-label=\"Close table of contents\" data-no-translation-aria-label=\"\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__1cab5e2\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewbox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fc8f99 elementor-widget elementor-widget-text-editor\" data-id=\"1fc8f99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As of October 10, Law 2300 of 2023, known as \"Dejen de Fregar\", came into force in Colombia. This law aims to protect the right to privacy and intimacy of consumers by establishing regulations on the times, channels and frequency with which banks and other consumer entities can communicate with their users. We will tell you a little more about this essential law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3e71cd elementor-widget elementor-widget-heading\" data-id=\"c3e71cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Does This Law Consist Of?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22c92c2 elementor-widget elementor-widget-text-editor\" data-id=\"22c92c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As mentioned above, the purpose is to put a limit to the collection entities, who used to harass users who were in arrears or with any credit obligation, by making calls or communicating by other means during non-business hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed0fe1a elementor-widget elementor-widget-heading\" data-id=\"ed0fe1a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who Must Comply with this Law?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e27e85b elementor-widget elementor-widget-text-editor\" data-id=\"e27e85b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This law must be complied with by natural and legal persons engaged in the collection and sale of products. They must also be complied with by organizations under the supervision of the financial superintendence and by manufacturers and suppliers of products and services, whether private or public, in relation to the sending of promotional messages through messages, e-mails and telephone calls for commercial or advertising purposes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4af927 elementor-widget elementor-widget-heading\" data-id=\"e4af927\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the Established Hours for Receiving Calls from These Entities?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c09f27 elementor-widget elementor-widget-text-editor\" data-id=\"9c09f27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The hours allowed to contact users are Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturdays from 8:00 a.m. to 3:00 p.m.; Sundays and holidays, it is not allowed to generate any kind of call.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d50da27 elementor-widget elementor-widget-heading\" data-id=\"d50da27\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What You Can Do If the Entity Does Not Comply With the Provisions of This Law<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d73797f elementor-widget elementor-widget-text-editor\" data-id=\"d73797f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If the entity does not comply with the law, you should file a complaint with the Superintendence of Finance or the Superintendence of Industry and Commerce, so that the entity is sanctioned for this conduct.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17d9ac8 elementor-widget elementor-widget-heading\" data-id=\"17d9ac8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Restrictions on collection managers  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5c291 elementor-widget elementor-widget-text-editor\" data-id=\"4d5c291\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Entities may not ask the financial user for the reasons for his or her default on obligations. However, they can suggest payment options that fit their financial situation.<\/p><p>Collection actions involving visits to the home or place of work of the financial or service user are not authorized, except in cases of:<\/p><ul><li>Obligations acquired through microcredit, development credit, agricultural or rural development, as long as there is the explicit approval of the consumer.<\/li><li>When collection managers, whether natural or legal persons, lack updated information on authorized channels, and telephone operators and physical or electronic courier companies report the impossibility of contacting or delivering messages to the consumer recipient, which must be recorded.<\/li><\/ul><p>The debtor's personal references cannot be contacted. The guarantor, co-debtor or joint debtor will only be contacted at the specified times. This restriction also applies to entities supervised by the Superintendencia Financiera.<\/p><p>The above measures do not apply to contacts for the purpose of informing the consumer about specific confirmation of monetary transactions in voluntary savings and severance pay, sending information requested by the consumer or generating alerts about fraudulent, unusual or suspicious transactions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8071568 elementor-widget elementor-widget-text-editor\" data-id=\"8071568\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you want to know more about this law, click here. <a href=\"https:\/\/dapre.presidencia.gov.co\/normativa\/normativa\/LEY%202300%20DEL%2010%20DE%20JULIO%20DE%202023.pdf\">here.<\/a> If you were interested in this content, and want to learn about related topics, <a href=\"https:\/\/blog.clickpanda.com\/en\/\">visit our BlogClickPanda<\/a> and find information of interest for your digital growth.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c629e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c629e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d6c878e\" data-id=\"d6c878e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6abd9b elementor-widget elementor-widget-image\" data-id=\"a6abd9b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/clickpanda.com\/sms\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"810\" height=\"170\" src=\"https:\/\/blog.clickpanda.com\/wp-content\/uploads\/2020\/05\/CTA-Mailpanda.gif\" class=\"attachment-large size-large wp-image-7688\" alt=\"CTA Mailpanda\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Table of Contents As of October 10, Law 2300 of 2023, known as \"Dejen de Fregar\", came into force in Colombia. This law aims to protect the right to privacy and intimacy of consumers by establishing regulations on the times, channels and frequency with which banks and financial institutions should [...]<\/p>","protected":false},"author":1,"featured_media":5789,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[54],"tags":[],"class_list":["post-5253","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-seguridad"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00bfQu\u00e9 es la Ley &quot;Dejen de Fregar&quot;? - ClickPanda Blog<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo la Ley \u201cdejen de Fregar\u201d establece restricciones en acciones de cobranza, protegiendo tus derechos\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.clickpanda.com\/en\/security\/what-is-the-law-stop-messing-around\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfQu\u00e9 es la Ley &quot;Dejen de Fregar&quot;? 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